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17th October 2007
Roke Manor Research Strengthens Customer Focus with New Senior Management Team
Roke Manor Research, the innovative solutions provider and contract R&D specialist, has restructured its business operations, enabling it to deliver better customer service.
David Smith, Roke's Managing Director, says: "The new structure will position us to respond positively to the challenges and demands of an increasingly competitive and dynamic market. Our recent customer surveys indicate that in terms of technical capability we have few peers in our markets. This re-organisation will enable us to deliver equally outstanding levels of customer service."
Key to the restructure is Roke's creation of three new board-level posts. David McDonald, who recently joined from SELEX communications, becomes Business Sector Director. In this role, he heads up 12 new customer-focused business sectors covering Roke’s core areas of expertise from mobile infrastructure to enterprise solutions and from network monitoring to defence information systems.
Russell Taylor takes the position of Projects Director, responsible for ensuring all projects are delivered on time and to budget. Russell was previously Roke’s senior project manager. Finally, Steve Tindale, formerly senior operations manager at Roke, has been appointed Engineering Services Director, responsible for ensuring resources are in place to meet changing customer needs.
The company has also formed a new Technology and Innovation Centre, comprising over 280 engineers, to provide customers with world-class innovative solutions. Customers will also have access to new full-time account managers, to ensure all their requirements are met.
The restructuring of Roke's business comes in the context of ongoing financial success, with the company having just achieved an increase in sales for the 5th consecutive year.
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