Network management
Preempt and categorise network failures to ensure continuous levels of service for your customers.
In addition to world-class network fault management capabilities, we also advise on network configuration management, and develop custom management terminals for configuration and maintenance.
Network fault management
"We have a world leading service and network problem management capability to be proud of."
John Bateman
Cable & Wireless
Other companies will offer you network fault management systems which monitor network equipment. Our approach is different. We consider the network as a whole, the services provided, and the impact on customers.
Managing network faults in this way allows the root cause of alarms to be identified and resolution strategies identified to maintain priority services.
| Features | Benefits |
|---|---|
| System view of network and services | More intelligence than simply monitoring multiple equipment alarms. |
| Multiple networks monitored | Root causes are quickly identified, even across domains. |
| Customer and network alarm correlation | Better use of resources as multiple teams avoid investigating the same problem. |
| Impact on service monitored | Maintenance can be targeted to high priority faults. |
| Customer impact modelled | Repairs prioritised to maintain guarantees made in Service Level Agreements. |
| Customer reported faults matched to network faults | Proper responses can be given to customers as faults already identified. |
| Cost of repairs reduced as customer reported faults stopped at help desk. |
Network configuration management
We can help you configure end-to-end network services across different protocols, topologies, and technology.
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Local Management Terminals
Designed for new products, Local Management Terminals (LMTs) provide equipment vendors with a tool to manage and configure deployed equipment. Primarily aimed at providing maintenance functions for field engineers, they are also used for commissioning, reconfiguration, fault management, and performance analysis.
LMTs for Siemens 3G basestations and Radio Network Controllers were developed by us; other application areas also exist.